1. INTRODUCTION
N-ALERTS (Nigeria Internal Security & Public Safety Alert System) is a national public safety and emergency alert platform designed to enable citizens, communities, and connected security devices to report, escalate, and respond to security, safety, fire, crime, and emergency incidents in real time.
N-ALERTS is committed to protecting the privacy, confidentiality, and security of all personal data processed on the platform. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use N-ALERTS services, including mobile applications, web portals, IoT integrations, dashboards, and communication channels.
2. SCOPE OF THIS POLICY
This Privacy Policy applies to:
- N-ALERTS mobile applications
- N-ALERTS web platforms and dashboards
- IoT device registrations and alerts
- Emergency reporting features
- Public safety communication tools
- News, comments, and community interaction features
This policy applies to all users, including citizens, device owners, organizations, operators, and authorized government responders.
3. INFORMATION WE COLLECT
3.1 Personal Information
- Full name
- Phone number(s)
- Email address
- State, LGA, ward, and address
- Identification details (where required)
- Organization or facility name (for business or institutional users)
3.2 Location Data
- Real-time GPS coordinates during alert submission
- Historical location data related to reported incidents
- Device installation coordinates (for IoT devices)
Location data is only collected when required for public safety response.
3.3 Incident & Alert Data
- Type of alert (fire, crime, intrusion, emergency, etc.)
- Time and date of alerts
- Messages and descriptions submitted
- Media content (audio, video, images) voluntarily shared
- Call records and alert routing identifiers
3.4 IoT & Device Information
- Device ID
- Device category and type
- Device capabilities
- Alert triggers and activity logs
- Installation and operational details
3.5 Payment Information
- Payment reference
- Payment amount
- Payment status
N-ALERTS does NOT store full debit/credit card details. Payments are processed via secure third-party payment providers.
3.6 Usage & Technical Data
- IP address
- Browser and device type
- Access logs
- System interaction timestamps
- Error and diagnostic logs
4. HOW WE USE YOUR INFORMATION
Your data is used strictly for legitimate public safety, operational, and legal purposes, including:
- Receiving and processing emergency alerts
- Enabling rapid response and coordination
- Displaying incidents on analytical dashboards
- Mapping and geospatial analysis of incidents
- Communicating alerts to relevant responders
- Managing IoT device registrations and triggers
- Improving system performance and reliability
- Generating statistical and security insights
- Legal compliance and audit requirements
5. LEGAL BASIS FOR PROCESSING
We process personal data under one or more of the following lawful bases:
- Public Interest & Public Safety
- Consent (where explicitly obtained)
- Legal Obligation
- Vital Interests (to protect life and property)
- Legitimate Interest in securing communities and infrastructure
6. DATA SHARING & DISCLOSURE
We may share data only when necessary with:
- Authorized government security and emergency agencies
- Emergency response units
- Public safety command centers
- Approved system operators and technical partners
- Legal authorities where required by law
All data sharing is purpose-limited, access-controlled, logged, and auditable.
7. DATA RETENTION
Incident and alert data is retained in accordance with national security and public safety regulations.
Personal data is retained only for as long as necessary to fulfill operational, legal, and audit requirements.
Data may be anonymized for analytics and reporting.
8. DATA SECURITY MEASURES
N-ALERTS implements industry-standard security controls, including:
- Encrypted data transmission (HTTPS / TLS)
- Role-based access control
- Secure server infrastructure
- Activity logging and monitoring
- Restricted access to sensitive data
- Regular security reviews and audits
Despite our best efforts, no system is 100% secure; however, we continuously improve safeguards to protect data integrity and confidentiality.
9. USER RIGHTS
Subject to applicable laws, users have the right to:
- Access their personal data
- Request correction of inaccurate data
- Withdraw consent (where applicable)
- Request deletion of data (subject to public safety and legal limits)
- Object to certain processing activities
- Request information on how their data is used
Requests can be made through official N-ALERTS contact channels.
10. COOKIES & TRACKING
N-ALERTS may use cookies and similar technologies to:
- Maintain secure sessions
- Improve platform functionality
- Analyze system performance
Cookies are not used for advertising or profiling.
11. CHILDREN'S PRIVACY
N-ALERTS services are intended for general public safety use. We do not knowingly collect personal data from children without lawful authority or guardian consent, except where required for emergency response.
12. THIRD-PARTY SERVICES
N-ALERTS may integrate third-party services (e.g., payment processors, communication gateways). These providers operate under their own privacy policies and are required to meet appropriate data protection standards.
13. INTERNATIONAL DATA TRANSFERS
Where data is processed or stored outside Nigeria, appropriate safeguards are implemented to ensure data protection consistent with applicable laws and international best practices.
14. POLICY UPDATES
This Privacy Policy may be updated periodically to reflect legal, technical, or operational changes. Updates will be published on official N-ALERTS platforms.
15. CONTACT INFORMATION
16. ACKNOWLEDGEMENT
By using N-ALERTS, you acknowledge that you have read, understood, and agreed to this Privacy Policy.